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Difficult Conversations

Difficult Conversations din Stone, Heen
How to Discuss What Matters Most. Foreword by Roger Fisher

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Categorie: Bücher
Pagini / Format: 352 S
Anul apariţiei: 2010
Editura: Penguin US
Limba: Englisch
ISBN: 9780143118442

"Does this book deliver on its promise of an effective way through sticky situations, whether'with your babysitter or your biggest client'? It does."<br>-The New York Times<br><br>"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."<br>-Booklist<br><br>"I'm on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life."<br>-Tom Peters<br><br>"A user-friendly guide to mastering the talks we dread . . . a keeper."<br>-Fast Company<br><br>"Emotional intelligence applied to life's toughest moments."<br>-Daniel Goleman, bestselling author ofWorking with Emotional Intelligence<br><br>"The only people who shouldn't readDifficult Conversationsare those who never work with people, anywhere."<br>-Peter M. Senge, bestselling author ofThe Fifth Discipline<br><br>"How do you confront your ex-spouse who's late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say'I'm sorry'? Start by picking upDifficult Conversations."<br>-Citizen<br><br>"Difficult Conversationswill be appreciated by readers who wish to improve oral communication in all aspects of their daily lives."<br>-Library Journal<br><br>"Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format."<br>-Publishers Weekly<br><br>"The central insights ofDifficult Conversationsso resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read."<br>-Harvard Negotiation Law Review<br><br>"Examples more clear-headed and advice more precise than we've seen before."<br>-Dallas Morning News<br><br>"Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive."<br>-Southern Communication JournalThe 10th-anniversary edition of theNew York Timesbusiness bestseller-now updated with"Answers to Ten Questions People Ask"<br><br>We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought youGetting to Yes, Difficult Conversationsprovides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:<br><br>·Decipher the underlying structure of every difficult conversation<br>·Start a conversation without defensiveness<br>·Listen for the meaning of what is not said<br>·Stay balanced in the face of attacks and accusations<br>·Move from emotion to productive problem solving2USDouglas Stone, Bruce Patton, andSheila Heenteach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from theNew York TimestoParentsmagazine.Bruce Pattonis also a co-author ofGetting to Yes. Each of them lives in Boston, Massachusetts.<br><br>Stone and Heen are the authors ofThanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (Viking/Penguin, 2014)

Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.

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